Home Care Resources
ACE Publications
External Publications
Home and Community Care Support Services: Compliments & Concerns
Home Care Complaints:
Long-Term Care ACTION Line: 1-866-876-7658
Patient Ombudsman: 416-597-0339,
1-888-321-0339, 416-597-5371 (TTY)
Community Legal Education Ontario (CLEO)
Home Care Bill of Rights provides information about the Bill of Rights, also available in French Déclaration des droits en matière de soins à domicile
Home Care Complaints and Appeals explains how to make a complaint or start an appeal about home care , also available in French Plaintes et appels en matière de soins à domicile
Additional Resources
Home and Community Care Support Services: 310-2222 (no area code required)
Find Your Home and Community Care Local Branch
Health Services Appeal and Review Board
Ministry of Health and Ministry of Long-Term Care – Home, Community and Residential Care Services
Ontario Community Support Association : 1-800-267-6272
Legislation
Home Care and Community Services Act
O. Reg. 386/99 – Provision of Community Services
Community Care Access Corporations Act